FAQs

 

 

We’re open every day from November 23rd until Jan 1st, except for Christmas Eve and Christmas Day. Opening times are here.

Entrance to the town of Winterville is free from Monday to Thursday and £2 during the day on Saturday and Sunday and £4 after 6pm on Friday and Saturday nights. We have plenty of free entertainment for you to enjoy once you’re inside. But you’ll need to pay for certain events and attractions like the Ice Rink, Roller Disco and Family Christmas show, which you can pre-book in advance. You do not have to pay the entrance fee  if you have a pre-booked ticket for an attraction.

They vary, but the majority are listed here. At peak times attractions, like the Ice Rink, will be fully booked, so advance purchase is recommended. Tokens for the fairground rides and entrance to Santa’s Workshop cannot be purchased in advance, but will be available on-site.

They’ll be emailed to you.

You can buy tickets for all the attractions and events, except for Backyard Cinema at our on-site Box Office, but please remember attractions and events can and will sell-out in advance at peak times, so please book in advance to avoid disappointment!

The town of Winterville is on Clapham Common in South London. The postcode is SW4 9DE and the entrance is not far from Clapham Common tube. Full details of how to get here by various modes of transport are here.

Probably not. We’re afraid there’s no parking at the event (apart from disabled parking), so we recommend using public transport wherever possible.

Very. We’ve designed the town to appeal to all ages and have a large amount of kid’s entertainment on offer. Apart from the Ice Rink, Roller Disco, Cinema and Fairground we have the Mimi and The Mountain Dragon Family Show, the World Beyond The Wardrobe interactive experience, Santa’s Workshop and the LittleBird Kid’s Quarter.

Winterville is open to all ages, however those aged 12 or under must be accompanied by an adult and after 6pm anybody under 18 must be accompanied by an adult.

You need to be 12 and under for a child ticket. Whilst the event is suitable for children of all ages, children aged 12 years or under must be accompanied by a person of 16 years or over.

Children of 2 years and under don’t need a ticket for Backyard Cinema or Mimi & The Mountain Dragon if they sit on an adult’s lap and don’t need a seat. If they need a seat this should be purchased as a child ticket.

Yes, there are facilities in disabled toilets at several locations around the town.

Clapham Common is relatively flat, plus with our extra ground protection across site you will be fine in most areas.

Yes, children will have the chance to meet Father Christmas in Santa’s Workshop on Saturdays and Sundays.

Dogs are allowed before 17:00 each day. They must leave Winterville before 17:00 (with the exception of assistance dogs) and must be on a leash. We also have the House of Baxter dog groomer on site at the weekends if you want to pamper your pet!

There are indeed. There’s more information here.

Yes, please email info@winterville.co.uk for details.

We want all attendees with any type of access requirements to be able to attend and enjoy the event. Wheelchair accessible toilets will be available on site and all venues will be wheelchair accessible via a ramp. If there are any other specific requirements please email info@winterville.co.uk.

Yes, though space is limited and should be pre-arranged. Please email info@winterville.co.uk for further details.

Yes carer tickets are available for certain events & attractions, please email info@winterville.co.uk for further details.

If you’re fortunate enough to look 25 or under you’ll need to present a valid form of photo ID to purchase alcohol at our bars. Only valid EU photo driving licences, UK/EU passports or PASS accredited photo ID will be accepted.

To ensure the safety of everyone entering there will be random searches undertaken at the gate by our event security. Consenting to a search when requested forms part of our conditions of entry. Please do not bring unnecessary baggage with you to Winterville as it will slow the searching process up.

Nope. Take as many pics as you want.

If somebody’s handed it in, we should be able to help. Email info@winterville.co.uk marking ‘Lost Property’ in the subject line.

Winterville and Street Feast neon sign
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